AAA Security has created a unique and innovative Quality Assurance Program for
our clients. The program is designed to be both pro-active and re-active.
Pro-Active Approach
Throughout the year the client is contacted by one of our quality assurance staff
members in an effort to evaluate the service you are receiving. If a client is
experiencing a problem, the Quality Assurance representative immediately relays
any and all information directly to our the General Manager to solve the
situation swiftly.
The General Manager is an experienced security professional that makes workable
plans to resolve clients' problems. Once the General Manager begins working with a
client, there is continued contact until the problems are resolved. Our Quality Assurance
system will continue to follow up to ensure that the problem does not return.
Re-Active Approach
When a client or manager informs the Quality Assurance Department of a problem,
intervention begins by gathering information regarding the situation from the client, the local
management and any other parties involved. The Quality Assurance representative communicates with the
AAA Security General Manager to discuss the situation and develop workable solutions.
The client is kept informed of the progress and the proposed solutions.
When the problem is resolved, Quality Assurance continues to follow up to make sure the problem
does not occur again. AAA Security's General Manager receives daily and weekly reports of the
progress for each Client.
Bottom line, our commitment to quality starts the first day and continues each day
service is performed at your company.
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